FAQs • Discover Pass, WA • CivicEngage

What if I purchased a Discover Pass and then realized I didn’t need it because I qualify for an exemption through a State Parks pass program?: If you qualify for an exemption, contact the Washington State Parks Information Center in Olympia at (360) 902-8844. However, you will still need a Discover Pass to access lands managed by the Washington State Department of Natural Resources (DNR) and either a Discover Pass or a Vehicle Access Pass to access lands and water-access sites managed by WDFW.
Learn more about exemptions and exceptions.

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Refunds

1. What if I purchased a Discover Pass and then realized I didn’t need it because I qualify for an exemption through a State Parks pass program?: If you qualify for an exemption, contact the Washington State Parks Information Center in Olympia at (360) 902-8844. However, you will still need a Discover Pass to access lands managed by the Washington State Department of Natural Resources (DNR) and either a Discover Pass or a Vehicle Access Pass to access lands and water-access sites managed by WDFW.
Learn more about exemptions and exceptions.

You may request a refund:

Within 60 minutes of purchasing a pass online through www.discoverpass.wa.gov, call DCG One customer service at (844) 271-7041 or e-mail discoverpass@dcgone.com
Within 30 minutes of purchasing the pass directly from Washington State Parks, at the location where you purchased the pass.
Within 60 minutes of purchasing a pass in person through Washington Department of Fish and Wildlife license dealer where you purchased the pass.
Within 60 minutes of purchasing online or over the phone through Washington Department of Fish and Wildlife. Call customer service at (866) 320-9933 during regular business hours Monday – Friday 8 a.m. to 4:45 p.m., except major holidays. Or e-mail licensing@dfw.wa.gov for a response within the next business day.